TTEC Celebrates Groundbreaking Customer Engagement Center in Kansas

TTEC, one of the world’s leading digital customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has opened its brand new Customer Engagement Center near Kansas City.

The new Overland Park facility welcomes on-site employees and supports those who will continue to work remotely in the region with coaching, team meeting spaces and technology support. The company announced the site in May 2021, but delayed the official opening to prioritize the safety and security of employees and the public. Employees hired since the beginning of 2021 work remotely.

“TTEC is proud to be part of the greater Kansas City area, a hub of technology innovation with a vibrant, diverse culture and a highly skilled workforce,” said Shelly Swanback, CEO of TTEC. Engaged.

“We are thrilled to welcome TTEC to our community. Residents of Overland Park and Kansas City have many career opportunities available to them through TTEC. This will help keep our community thriving and a great place to live and work,” said Overland Park Mayor Curt Skoog.

The company continues to hire in Kansas. This month, TTEC announced plans to hire an additional 70 full-time customer service representatives, trainee insurance agents and licensed P&C agents at the new Overland Park facility.

“Last year, TTEC selected the KC area for its new Customer Engagement Center, and we are thrilled to see the company’s continued growth and momentum,” said Tim Cowden, President and CEO. the leadership of the Kansas City Area Development Council. “KC’s reputation as a technology hub, with one in 10 workers employed in the industry, continues to attract top talent and companies, including TTEC. The company’s innovative approach to hiring a talented and diverse workforce makes it an excellent employer of choice.

TTEC was named to the Forbes lists of Best Diversity Employers 2022 and one of America’s Top Employers 2022, as well as previous recognition on the Forbes list of Top Employers for Veterans. The company is committed to hiring 1,000 veterans each year across the country and encourages veterans and military families to apply for open positions with a strong career path.

Swanback concluded, “TTEC would like to thank its community partners who have been instrumental in establishing the company’s operations in Kansas City, including the Kansas City Area Development Council, the Kansas Department of Commerce City and the Overland Park Chamber of Commerce.

TTEC will continue to deliver its innovative AI-based learning and performance program to train candidates quickly. New hires can expect a starting wage of $18 per hour, paid training during the licensing process, and an increase to $19 per hour once licensed . For applicants interested in earning a personal online insurance agent license, TTEC’s College of Insurance supports learners through the process of obtaining state licensing, including studying for the exam, scheduling the exam and paying all associated fees.

About TTEC:

TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the world’s leading innovators of CX (customer experience) technology and services for CX digital transformation. The company provides state-of-the-art CX technology and large-scale operational CX orchestration through its proprietary cloud-based CXaaS (customer experience as a service) platform. Serving iconic and disruptive brands, TTEC’s results-based solutions span the entire enterprise, touch every virtual interaction channel, and improve every step of the customer journey. Leveraging next-generation digital and cognitive technology, the company’s digital business designs, builds and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI/ML and RPA) and analysis solutions. The Company’s Engage business provides solutions for digital customer engagement, customer acquisition and growth, content moderation, fraud prevention and data annotation. Founded in 1982, the company’s singular obsession with CX excellence has earned it top NPS scores from customers around the world. The company’s approximately 62,000 employees operate on six continents and combine technology and humanity to deliver satisfied customers and differentiated business results.

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